Compliance Reports will not show that updates are installed until reboot is performed.

Products

• Patch Management Solution

Issue/Introduction

When updates are installed via Altiris Patch Management Solution, the machine needs to reboot in order for the patching reports to show the updates as installed.

Example: If a machine is patch up to 100% compliance the report will still show as a lower percentage until a reboot is performed.

Environment

ITMS 8.x

Patch Management 8.x

Cause

The Patch Management reporting process does not return back as installed when the update exits with a 3010 return code or if the update has the <forceReboot>True</forceReboot> flag set in the update's xml.

Resolution

If you cannot reboot your patched machines but need to know which updates successfully installed with a reboot required status you can run the following SQL query on the Symantec_CMDB or import the attached report containing this query: 

select vComputer.Name [Computer], SWDA.Name [Update], SWDESC.Successful, SWDESC.RequiresReboot from vPMCore_SWDEventExecutionSuccessByComputer SWDESC
left join vComputer on SWDESC._ResourceGuid = vComputer.Guid
left join SWDAdvertisement SWDA on SWDESC.AdvertisementId = SWDA.AdvertisementId
order by vComputer.Name

Warning: this query and report are not supported by Symantec and may require modification.