Q: What are the system requirements for integrating with Dropbox?
A: The integration of Symantec File Share Encryption and Dropbox requires the installation of the following software:
Q: Where can I download the Symantec iOS File Share App?
A: The iOS Symantec File Share app is available as a free application in Apple App Store
Q: I have been using Dropbox all the time and now I want to secure my existing files. What do I need to do?
A: If you have been using Dropbox, and then install Symantec Encryption Desktop, existing files in the Dropbox folder are unaffected. You must update them to trigger the encryption.
Q: What happens if I uninstall Dropbox from my PC?
A: Once Symantec File Share Encryption and Dropbox are integrated, if you uninstall Dropbox, Symantec File Share Encryption continues to protect the files in the Dropbox folder. To remove this protection, manually decrypt the files and folders.
Q: I am using Symantec File Share Encryption software on a standalone client. Can I still encrypt my files in Dropbox?
A: No, this feature is only available in a Symantec Encryption Management Server managed environment.
Q: Which keys can I encrypt to?
A: You can encrypt to the user's local keys and also add additional keys like Group keys and/or ADK's
Q: Sometimes I am working on a different computer at home. What happens to the files that I upload to the Dropbox during that time?
A: If you are away from the office and creating or updating a file, place the file in your local Dropbox folder that uses the same account as the Dropbox folder on your Windows system.
Q: I cannot see the typical lock icon on my encrypted files in the Dropbox folder. How can I know if the files are encrypted or not?
A: A file that Symantec File Share Encryption encrypts typically displays a lock icon. In the Dropbox folder, however, no lock icon appears, to allow clear viewing of Dropbox icons.
To verify that a file in the Dropbox folder is encrypted. In Windows Explorer, do one of the following:
Q: How can I share encrypted files with others from my Dropbox?
A: To share encrypted files, each user must have Symantec Encryption Desktop installed.
To share key access to encrypted files:
Q: Can I decrypt files directly from the Dropbox Cloud?
A: No, you have to decrypt the files from Symantec File Share. If the right-click Decrypt menu option is available when you use Symantec Encryption Desktop for Windows, it does not work for cloud decryption. If you select it, an error appears.
Q: Can I use Symantec File Share Encryption with Dropbox on a Linux, Android or a Mac system?
A: Since the Symantec File Share Encryption is only working on a Windows system, the files cannot be encrypted from the systems mentioned above.
Q: Which key modes are supported?
A: Users must have SKM, SCKM, or GKM keys. Users cannot use CKM keys to view encrypted content on iOS devices