Releasing messages from the local quarantine to a file

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Article ID: 181327

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

 

Resolution

You can move quarantined messages to a folder for review or analysis. The folder is in the following location:

\Program Files (x86)\Symantec\SMSMSE\7.5\Server\Quarantine\Release

The file location cannot be modified.

Messages that Mail Security quarantines by taking the Quarantine entire message and replace with text action are saved at this location in the .msg format.

See Releasing messages from the local quarantine by email

To release messages from the local quarantine to a file

  1. In the console on the primary navigation bar, click Monitors.

  2. Under Views, click Quarantine.

    This option is not available in group view.

  3. Do one of the following:

    • In the sidebar under Tasks, click Select all to select all of the items in the quarantine.

    • In the list pane under Quarantine, select the items that you want to release.

      To select multiple items, press CTRL and select the items that you want to release. To unselect all of the selected items, in the sidebar under Tasks, click Deselect all.

  4. In the sidebar under Tasks, click Release to file (Save).

  5. In the Releasing to file and delete dialog box, select one of the following options:

    Yes

    Removes the item from the quarantine after it has been saved to the Release folder

    No

    Keeps the item in the quarantine after it has been saved to the Release folder

    Cancel

    Cancels the file release operation

  6. In the confirmation dialog box, click OK.

  7. In the Operation Status window, click Close when the operation is complete.