About licensing

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Article ID: 181294

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

 

Resolution

Key features of Symantec Mail Security, which include definition updates and Symantec Premium AntiSpam, are activated by a license. When a license expires or no license is installed, limited functionality is available. To regain product functionality when your license expires, you must renew and reactivate your license subscription.

Table: Symantec Mail Security Licenses describes the licenses that are required.

Table: Symantec Mail Security Licenses

License

Description

Content license

A content license is required to update Symantec software with the latest associated content (such as new definitions) through LiveUpdate and Rapid Release. A valid content license enables your servers to stay protected.

When the content license is missing or invalid, you cannot download definition updates to keep protection current.

See About keeping your server protected

Symantec Premium AntiSpam license

This license is required to enable Symantec Premium AntiSpam. Symantec Premium AntiSpam is a subscription service that provides enhanced spam detection. Continuous updates to the premium antispam filters ensure that your Exchange server has the most current spam detection filters that are available.

When the Symantec Premium AntiSpam license is missing or invalid, Symantec Premium AntiSpam does not function.

See How to detect spam using Symantec Premium AntiSpam

Definition updates and updates to Symantec Premium AntiSpam are limited to the period of time that the license specifies. The start and the end dates of the license period depend on the terms of your license agreement.

See About renewing the Mail Security license

You must install one license file on each server that is running Symantec Mail Security or on each member of an Exchange cluster. You cannot replicate license files.

You must install one license file on each server that is running Symantec Mail Security. You cannot replicate license files.

Note:

For Exchange Servers 2007 and 2010, if you are upgrading from versions 6.x or later, existing licenses are automatically recognized and need not be reinstalled.

See About renewing the Mail Security license

You can view the status of your license on the Home page of the Mail Security console.