Accessing a report

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Article ID: 181289

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

 

Resolution

You can view a report from the console or from the Mail Security Reports folder. If you view a report from the console, you must be in a server view.

The Reports page in the console displays the following information:

Name

Indicates the name of the report

Type

Indicates the type of report (Detailed or Summary)

Date Created

Indicates the date and time that the report was generated

Format

Indicates the output format (PDF, HTML, or CSV)

Template Name

Indicates the template from which the report was generated

Status

Indicates the current status of the report generation

The report statuses are as follows:

  • Ready: The report is generated and can be viewed.

  • Generating: The report is currently being generated.

  • Failed: The report generation has failed. The event is logged to the Windows Application Event Log.

A report can only be viewed when its status is Ready.

A generated report (scheduled or on demand) is also automatically saved in its own folder in the Mail Security Reports folder. You can browse to the folder location and view the report file.

The file is automatically deleted from the Mail Security Reports folder when you delete a report in the console.

See Deleting a report

To access a report from the console

  1. In the console on the primary navigation bar, click Reports.

  2. In the sidebar under Views, click Reports.

  3. In the content pane in the Reports table, do one of the following:

    • Select the report that you want to view, and in the sidebar under Tasks, click View report if you are in a server view or View consolidated report if you are in a group view.

    • Double-click the report.

See Printing a report

See Saving report data

To access a report from the Mail Security Reports folder

  1. Right-click on the Start menu and select Explore.

  2. Browse to the Mail Security Reports folder.

    The default location is as follows:

    \Program Files (x86)\Symantec\SMSMSE\7.5\Server\Reports

  3. Double-click the report folder that contains the report that you want to view.

  4. Do one of the following:

    For a report in .html format

    Double-click the file to view it. The report appears the same as if it were accessed from the console.

    For a report in .pdf format

    Double-click the file to view it.

    You must have Adobe Acrobat Reader installed to view reports generated in .pdf format.

    For a report in .csv format

    Open the .csv file in a program such as Microsoft Excel to view it.

    Files created in .csv format contain raw data and must be viewed in a program that can interpret the data.

    See About report output formats