About using Mail Security with other antivirus products

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Article ID: 181256

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

 

Resolution

Disable Rapid Release in Mail Security if you intend to update definitions through Symantec Endpoint Protection version 11.x or Symantec AntiVirus Corporate Edition.

See About keeping your server protected

Configure your other antivirus programs to exclude certain folders from scanning. If another antivirus program scans the Exchange directory structure or the Mail Security processing folder, it can cause false-positive threat detection, unexpected behavior on the Exchange server, or damage to the Exchange databases

For information about how to prevent Symantec Endpoint Protection version 11.x or Symantec AntiVirus Corporate Edition from scanning the Exchange directory, go to the following Symantec knowledge base article

http://www.symantec.com/docs/TECH85451

See Components of Mail Security

See About keeping your server protected

If you have Symantec AntiVirus™ Corporate Edition or Symantec Endpoint Protection (SEP) version 11.x installed on the same computer as Mail Security, configure Symantec AntiVirus Corporate Edition or SEP version 11.x to perform definition updates. For Exchange Serverversion, you must also configure Mail Security to perform definition updates. You can also use LiveUpdate Administrator to perform definition updates for both the products.