Sanitizing the primary user information on a computer
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Sanitizing the primary user information on a computer

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Article ID: 181187

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Updated On:

Products

IT Management Suite

Issue/Introduction

How can I sanitize the primary user information on a computer?

Environment

ITMS 7.x, 8.x

Resolution

To sanitize the primary user information on a computer, so that is starts fresh - the following steps must be performed:

Client Side

  1. Stop the Symantec Management Agent (Altiris Agent) service
  2. Delete the following registry key: HKEY_LOCAL_MACHINE\Software\Altiris\Altiris Agent\Inventory\PrimaryUser
  3. Delete the following file: %ProgramFiles%\Altiris\Altiris Agent\AeXUserMonitorLog.xml
  4. Start the Symantec Management Agent service
  5. Force Basic Inventory to run on the client

Check the Resource Manager for this machine and if it is still incorrect you may need to delete the computer from the console to allow it to send in fresh inventory again. 

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