HOW TO: Move a Symantec Encryption Desktop for Windows client to a new Symantec Encryption Management Server

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Article ID: 181181

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Updated On:

Products

Encryption Management Server Gateway Email Encryption

Issue/Introduction

 

Resolution

This article will describe how to change which Symantec Encryption Management Server the Symantec Encryption Desktop client is communicating with for policy management.

  1. Click on the Symantec Encryption Desktop icon by the time, in the task bar and click Exit PGP Services.
  2. Next, click Start, Run (or in the search field) type "%appdata%" and open the PGP Corporation folder, then PGP.
  3. Delete the PGPpolicy.xml and PGPprefs.xml files.
  4. Next, click Start, Run (or in the search field) type "regedit" to open the registry.
  5. For 64-bit Systems:
    Click the plus sign (+) next to HKEY_LOCAL_MACHINE, then SOFTWARE, then Wow6432Node, PGP Corporation, then PGP
    (HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PGP Corporation\PGP)

    For 32-bit systems, click the plus sign (+) next to HKEY_LOCAL_MACHINE, then SOFTWARE, then PGP Corporation then PGP:
    ( HKEY_LOCAL_MACHINE\SOFTWARE\PGP Corporation\PGP)
  6. Right-click PGPSTAMP and select Modify to change the Value data from:
    "ovid=<Old-Symantec-Encryption-Management-Server-name>&mail=*&admin=1"
    to:
    "ovid=<New-Symantec-Encryption-Management-Server-name>&mail=*&admin=1" (without the quotes).

    For example, if the FQDN of the new server is keys2.domain.dom, then the stamp will look like the following example:
    ovid=keys2.domain.dom&mail=*&admin=1

    Warning: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. For more information on backing up the registry see the following article on the Microsoft support site: How to back up and restore the registry
  7. Click Start, All Programs, Startup, PGP Tray. This will prompt Symantec Encryption Desktop to contact the new Symantec Encryption Management Server for enrollment.
  8. Follow the normal on-screen enrollment steps to complete the enrollment.  The user should now be managed on the new Symantec Encryption Management Server.