Changing Your Windows Password with Symantec Drive Encryption 10.4 or Symantec Endpoint Encryption 11 Single Sign-On

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Article ID: 181178

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Symantec Products

Issue/Introduction

 

Resolution

To synchronize your Windows password changes with Symantec Drive Encryption 10.4 or Symantec Endpoint Encryption 11 you must change your password for Single Sign-On Ctrl+Alt+Del.  You may also change your password when prompted by Windows that your password will expire during the a Windows Login operation.


To change your passphrase

1.  Press Ctrl+Alt+Delete.

2. Type your old password.

3. Type and confirm your new password.

4. Click OK.      

Single Sign-On automatically and transparently synchronizes with this new password with your Drive Encryption passphrase. You can use the new password immediately, in your next login attempt.

Caution: If you change your password in any other manner, such as via Domain Controller, the Windows Control Panel, via the system administrator, or from another third-party solution, your next login attempt on the Symantec Drive Encryption Preboot screen will fail. You will need to first supply your old Windows password at preboot, and upon successfully logging in to Windows with the new password, the new password will then be synchronized to Symantec Encryption.  Each subsequent reboot will use the new passphrase.

For information on how to Troubleshoot Symantec Encryption Desktop 10.4 Single Sign-On issues, see article TECH149470.
For information on how to Troubleshoot Symantec Endpoint Encryption 11 Single Sign-On or user registration issues, see article TECH235632.

Symantec Encryption Desktop 10.4 Only:
If you are changing your password outside of the CTRL+ALT+DEL scenario such as third-party applications, the passphrase filter will not update the password.  If this is the case, a utility SyncSSO.exe can be requested by Support, which will allow the passwords to be immediately synchronized.  When the utility is ran, the user enters the current password, and then enters the new password and clicks "OK".  The next reboot, the passphrase will be synchronized.  For more information on this utility, contact Symantec Support.