What handheld devices is Barcode Solution designed to work with?


Article ID: 181068


Updated On:


Symantec Products




This article provides frequently asked questions and answers about what handheld devices can be used by Barcode Solution.

Question: What handheld devices is Barcode Solution designed to work with?
Answer: Symantec has tested and certified several handheld devices and scanners for use with Barcode Solution. It is strongly recommended that only these be used. If ones are used that were not tested and certified, Symantec Technical Support cannot guarantee that they will work or not with Barcode Solution and they may be unsupported. Furthermore, sub-models of the tested and certified models may or may not work. For example, the non-tested Motorola Dolphin 7990 is a sub-model of the tested and certified Motorola Dolphin 7000. These may work due to their hardware similarities to their parent model, however, these have not been officially tested and certified and may be unsupported.

To obtain a list of the current tested and certified handheld devices and scanners, refer to the Barcode Solution user guide and release notes for the version of Barcode Solution being used.
Symantec™ Asset Management Suite 7.5 powered by Altiris™ technology Release Notes

Symantec™ Barcode Solution 7.5 powered by Altiris™ technology User Guide

Altiris Barcode Solution 7.1 SP2 from Symantec Release Notes

Question: What handheld device operating systems is Barcode Solution designed to work with?
Answer: Barcode Solution can work with Windows Mobile 5.0 through 6.5.3, depending on the version of Barcode Solution being used and if the handheld device and its operating system have been certified and tested. Older versions of Barcode Solution do not support newer Windows Mobile operating systems. In general, these Windows Mobile operating systems include:

  • Windows Mobile 5.0
  • Windows Mobile 5.0 Phone Edition (with MSFP)
  • Windows Mobile 6.0 Classic
  • 6.5.3 Professional
  • Windows Mobile 2003 SE

In addition to requiring specific certified and tested hardware, these supported handheld devices are only approved if they are running the operating system that was tested on them by Symantec. For example, the Motorola Dolphin 7900 was tested and certified when running Windows Mobile 5.0. This may have been upgraded to, for example, Windows Mobile 6.5.3 Professional. These may work due to being on the same hardware, however, these device and operating system combinations have not been officially tested and certified and may be unsupported.

Note: The Windows Mobile operating system for handheld devices should not be confused with the Windows Mobile application or workstations running Windows 7 and higher, which is used to enable a connection between the handheld device and the workstation.

Question: Does Barcode Solution support running on stand-alone scanners without an operating system?
Answer: Barcode Solution suppots one type of stand-alone scanner, also known as RFID or "dumb" scanners, which is the CF Scan Card / CF RFID RSC 6P from Socket. Because this has no Windows Mobile OS, Barcode Manager cannot be installed onto it. This is therefore used very diffently than a "smart" device that has Windows Mobile. Refer to the following article for more information on how to use this with Barcode Solution:

Can scanners with no operating system be used with Barcode Solution?

Question: Does Barcode Solution support running on smart phones or tablets?
Answer: Barcode Solution is only designed to be installed and ran on Window Mobile 5.0 through 6.5.3, not on any other version or a different operating system.

Barcode Essentials, made by the same developer, Basis Design, who created Barcode Solution for Symantec, does, however, run on Apple's iOS-based iPhones and iPads. This product is sold and supported only by Basis Design. Information about Barcode Essentials can be found on the product's web site: http://www.barcodeessentials.com/Support.aspx. For additional information about Barcode Essentials, refer to the following article:

Does Altiris Barcode Solution support using iOS or Android-based devices?