FAQ for the 6.5 release of Asset, CMDB and Connector Solutions

Products

• Asset Management Solution

Issue/Introduction

 

Resolution

Question
What are some frequently asked questions about the Installation/Upgrade of Asset, CMDB, and Connector 6.5?

Answer

Note: See the Related Articles section at the bottom of the right-hand pane for known setup issues.

How should I install Asset Management Solution 6.5?

1. After installing Notification Server 6.0 SP3, open the Altiris Console.
2. Go to Configuration > Upgrade/Install Additional Solutions.
3. Click the A–Z Solutions icon on the Available Solutions tab.
4. It is possible that a customer may purchase CMDB and not Asset; Read and select the appropriate step below:
   1. To install CMDB 6.5 and Connector 6.5, click Altiris CMDB Solution.
   2. To install Asset 6.5, CMDB 6.5 and Connector 6.5, click Altiris Asset Management Solution.

How should I upgrade an Asset Solution 6.1 or 6.2 installation? (This process will also install CMDB 6.5 and Connector 6.5)

Important: Do not upgrade a beta version to the final release as this is not supported and is known to be unstable!

Important: Do not upgrade from the Currently Installed tab of Solution Center as this will not install all the dependencies required!

1. Open the Altiris Console.
2. Go to Configuration > Upgrade/Install Additional Solutions.
3. Click the A–Z Solutions icon on the Available Solutions tab.
4. Click Altiris Asset Management Solution.

Where can I find the Product Guides?

• 38242, "CMDB Solution 6.5 Product Guide"
• 38243, "Asset Management Solution 6.5 Product Guide"
• 39036, "Connector Solution 6.5 Product Guide" 

Where can I find the Product Release Notes?

• 29957, "Altiris® CMDB Solution 6.5 Release Notes"
• 29960, "Altiris® Asset Management Solution™ 6.5 Release Notes"
• 29974, "Altiris Connector Solution 6.5 Release Notes"

What are the Known Issues?

• Search for CMDB 6.5 Known Issues 
• Search for Asset 6.5 Known Issues
• Search for Connector 6.5 Known Issues

What are the solution dependencies?

• CMDB Solution 6.5 depends on Notification Server 6.0 SP3 R4, or higher, with Console 6.5.
• Asset Solution 6.5 depends on CMDB Solution 6.5.
  • Installing Asset 6.5 without CMDB 6.5 is not supported.
• Connector Solution 6.5 depends on CMDB 6.5 and Task Server 6.0.
  • Connector Solution 6.5 is not supported with Asset 6.2.
  • Users of the Connector Solution Audit Integration Component upgrading to Connector Solution 6.5 are required to upgrade the Audit Integration Component as well
• Barcode Solution 6.6 SP2 is supported only if both CMDB 6.5 and Asset 6.5 are installed.