QuestionWhat are some frequently asked questions about the Installation/Upgrade of Asset, CMDB, and Connector 6.5?
Answer
Note: See the Related Articles section at the bottom of the right-hand pane for known setup issues.
How should I install Asset Management Solution 6.5?
- After installing Notification Server 6.0 SP3, open the Altiris Console.
- Go to Configuration > Upgrade/Install Additional Solutions.
- Click the A–Z Solutions icon on the Available Solutions tab.
- It is possible that a customer may purchase CMDB and not Asset; Read and select the appropriate step below:
- To install CMDB 6.5 and Connector 6.5, click Altiris CMDB Solution.
- To install Asset 6.5, CMDB 6.5 and Connector 6.5, click Altiris Asset Management Solution.
How should I upgrade an Asset Solution 6.1 or 6.2 installation? (This process will also install CMDB 6.5 and Connector 6.5)
Important: Do not upgrade a beta version to the final release as this is not supported and is known to be unstable!
Important: Do not upgrade from the Currently Installed tab of Solution Center as this will not install all the dependencies required!
- Open the Altiris Console.
- Go to Configuration > Upgrade/Install Additional Solutions.
- Click the A–Z Solutions icon on the Available Solutions tab.
- Click Altiris Asset Management Solution.
Where can I find the Product Guides?
- 38242, "CMDB Solution 6.5 Product Guide"
- 38243, "Asset Management Solution 6.5 Product Guide"
- 39036, "Connector Solution 6.5 Product Guide"
Where can I find the Product Release Notes?
- 29957, "Altiris® CMDB Solution 6.5 Release Notes"
- 29960, "Altiris® Asset Management Solution™ 6.5 Release Notes"
- 29974, "Altiris Connector Solution 6.5 Release Notes"
What are the Known Issues?
What are the solution dependencies?
- CMDB Solution 6.5 depends on Notification Server 6.0 SP3 R4, or higher, with Console 6.5.
- Asset Solution 6.5 depends on CMDB Solution 6.5.
- Installing Asset 6.5 without CMDB 6.5 is not supported.
- Connector Solution 6.5 depends on CMDB 6.5 and Task Server 6.0.
- Connector Solution 6.5 is not supported with Asset 6.2.
- Users of the Connector Solution Audit Integration Component upgrading to Connector Solution 6.5 are required to upgrade the Audit Integration Component as well
- Barcode Solution 6.6 SP2 is supported only if both CMDB 6.5 and Asset 6.5 are installed.