Manual removal instructions for Symantec Mail Security for Exchange (SMSMSE) for Windows 7 Console-only installation

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

 

Resolution

This article provides steps to manually remove SMSMSE console from a Windows 7 computer.  Prior to using these steps it  is recommended to attempt to remove SMSMSE by using the Add/Remove Programs Control Panel.

WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.

The following document explains how to back up the registry: How to back up, edit, and restore the registry in Windows 7 and Windows Server 2008

1. Remove registry keys.

a. Exit all programs.
b. Open regedit and remove the following folders if they are present:

HKEY_CLASSES_ROOT\Installer\Products\40819E30664329F42984895E6037B3B8
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\40819E30664329F42984895E6037B3B8
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{03E91084-3466-4F92-9248-98E506733B8B}

64-bit Operating System: 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SMSMSE
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Cmaf

32-bit Operating System: 

 

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SMSMSE
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Cmaf

2. Remove file system folders.

64-bit Operating System:
            C:\Program Files (x86)\Symantec\SMSMSE
            C:\Program Files (x86)\Symantec\CMaF
 

32-bit Operating System:
            C:\Program Files\Symantec\SMSMSE
            C:\Program Files\Symantec\CMaF

            NOTE: These paths are the default locations; adjust the paths if you installed the program into a different location.    

3. Delete SMSMSE icon from desktop.
4. Delete Symantec Mail Security for Microsoft Exchange from the Start menu.