Obtaining Card ATR for smart card support with PGP Encryption Desktop (Symantec Encryption Desktop)

Products

• Drive Encryption
• PGP Command Line
• PGP Encryption Suite
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK
• Desktop Email Encryption
• Encryption Management Server
• Endpoint Encryption
• File Share Encryption
• Gateway Email Encryption

Issue/Introduction

 ATR Codes are specific models for Smartcards.  Before Drive Encryption will authenticate with a smartcard, the ATR code needs to be added.
If the ATR code for your smartcard is not on the list, reach out to Symantec Encryption Support for further guidance.

This article will help you identify the ATR code for your smartcard, although multiple methods may exist for your specific smartcard. 

Resolution

How to obtain smart card ATR.

This is useful when diagnosing issues related to a card that is supported by PGP Encryption Desktop (Symantec Encryption Desktop) which is no longer working. Sometimes manufacturers produce newer revisions of a model with a newer ATR code. This may be requested by Symantec Support to diagnose problems with Smart Cards and PGP Encryption Desktop.

Symantec Corporation recommends the first course of action is to contact the manufacturer of your smart card. Most Smart Card manufacturers have a way to obtain the ATR codes using their software client or can tell you the ATR code based on other information about the device.