How to troubleshoot Symantec Email Submission Client Console (SESC) error message "You either have insufficient permissions to access this application or your user credentials are not refreshed."

Products

• Mail Security for Microsoft Exchange
• Messaging Gateway

Issue/Introduction

 

Resolution

• Log out of computer and log back in.
• Check that the logged in user is part of the AD group SESC Admins: Symantec Email Submission Client Console (SESC) error message "You either have insufficient permissions to access this application or your user credentials are not refreshed." when logon account is not in "SESC Admins" group
• Ensure that all group membership names can be resolved: Symantec Email Submission Client Console (SESC) error message "You either have insufficient permissions to access this application or your user credentials are not refreshed." when Windows group SIDs cannot be mapped to name

Environment

• SESC 1.X