How to troubleshoot Symantec Email Submission Client Console (SESC) error message "You either have insufficient permissions to access this application or your user credentials are not refreshed."

How to troubleshoot Symantec Email Submission Client Console (SESC) error message "You either have insufficient permissions to access this application or your user credentials are not refreshed."

Article Id: 180966

Status: Published

Updated On: 26-06-2014 02:18

Legacy Id: HOWTO73069

Products:

Mail Security for Microsoft Exchange , Messaging Gateway

Issue/Introduction:

Resolution:

Log out of computer and log back in.
Check that the logged in user is part of the AD group SESC Admins: Symantec Email Submission Client Console (SESC) error message "You either have insufficient permissions to access this application or your user credentials are not refreshed." when logon account is not in "SESC Admins" group
Ensure that all group membership names can be resolved: Symantec Email Submission Client Console (SESC) error message "You either have insufficient permissions to access this application or your user credentials are not refreshed." when Windows group SIDs cannot be mapped to name

Environment

SESC 1.X