How do I set the debug_level on a UNIX, Linux or Mac client?
ITMS 8.x
On occasion, it is important to get detailed agent logging on a UNIX or Linux client for Altiris Support Services. This setting can be configured as follows. Note: These commands require root or sudo privileges.
1. Set logging settings:
aex-helper agent -s "Configuration" debug_level DEVNOTE
aex-helper agent -s "Configuration" debug_file_size 0
mkdir /tmp/nse
aex-helper agent -s "Event Queue" backup_dir /tmp/nse
aex-helper agent restart
sudo rm /opt/altiris/notification/nsagent/var/*log*
sudo rm /tmp/nse/*
2. Run the requested process as directed by Symantec Technical Support.
3. Gather all requested files immediately after the task finishes:
4. Reset the logging settings:
aex-helper agent -s "Configuration" debug_level ERROR
aex-helper agent -s "Configuration" debug_file_size 1024
aex-helper agent -s "Event Queue" backup_dir ""
aex-helper agent restart
NOTE: