How to install and secure pcanywhere 12.5.


Article ID: 180893


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Symantec Products




Once the pcAnywhere 12.5 SP1 CD image has been installed download the following updates. 

Download the Service Packs and hotfix from the Symantec web site, and run them:
The following articles offer downloads for pcAnywhere 12.5 SP2 and SP3, and the latest hotfix.  Install them in the order shown here.
Symantec pcAnywhere 12.5 SP2 (Build 463): Release Notes
Symantec pcAnywhere 12.5 build 486 SP3 standalone installer

By design, when the hotfix MSI file is used to install the hotfix, the version of the pcAnywhere program is not incremented as it was when using LiveUpdate

NOTE: In January 2012, Symantec confirmed that pcAnywhere source code was exposed by hackers who posted the code publicly. At that time, Symantec responded with a hot fix to address immediate vulnerabilities. In addition, Symantec determined that the pcAnywhere security model required an update. This update secures pcAnywhere communications for the traditional pcAnywhere product as well as the pcAnywhere Solution, which is part of the Symantec Client Management Suite (CMS).

As a result of the security updates, there is a new version of pcAnywhere available and it is not backward-compatible with, and will not connect to, older versions of pcAnywhere.

Symantec recommends that customers install the latest version of pcAnywhere (12.5 SP4 or Solution 12.6.7) and follow general security best practices. The latest version of pcAnywhere includes all previous hot fixes and the updated security model.   Please see  for more information.