How to repair pcAnywhere Solution

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Article ID: 180890

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Updated On:

Products

Symantec Products

Issue/Introduction

 

Resolution

There are multiple ways to repair a solution:

Repair the install from Symantec Installation Manager:

  • Browse to the following file, right click and "Repair"
    • Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\Symantec_pcAnywhereSolution <latest version>. msi

Manual repair:

  • Open up a Command prompt "As Administrator"
    • Browse to Program Files\Altiris\Symantec Installation Manager\Installs\Altiris
    • Run msiexec.exe /f "Symantec_pcAnywhereSolution <latest version>. msi"
  • When that completes, change directory to <Install dir>\Altiris\Notification Server\Bin
    • Run AexConfig.exe /configure <installDir>\Altiris\pcA\Config\pcA.config
    • Run AexConfig.exe /configure <installDir>\Altiris\pcA\Config\pcA_Upgrade.config