Individual Log files for the PGP Encryption Server (Symantec Encryption Management Server)

Products

• Encryption Management Server
• File Share Encryption
• Gateway Email Encryption
• Desktop Email Encryption
• Drive Encryption

Issue/Introduction

The System Logs page lists and time stamps each action a PGP Encryption Server (Symantec Encryption Management Server) takes.

Analysis of the logs can help you determine how your configuration of the server and the policies you have established are affecting your email.

This article will describe what each of the log files will provide. 

Resolution

The list shows the most recent events at the top of the Reporting/Logs on the PGP Encryption Server. 

The list can be filtered by what actions were logged, date the action occurred, time the action occurred, and type of message (Information, Warnings, Notices, and Errors).

You can filter on the following types of actions:

• Administration logs are audit logs of configuration changes made through the administration console interface.
• Backup logs provide information about events such as data and configuration restoration, and automatic and manual backups.
• Client logs display messages about connections made from client software. For example, PGP Whole Disk Encryption event notices include device detection, disk encryption or decryption, device status changes, errors during events, and WDRT use or creation.
• Clustering SSL logs include messages about cluster join events and data replication notices.
• Data Layer logs provide information on the data layer service, which is part of the system that sits between the PGP Universal Server database and the rest of the code.
• Groups logs provide information on the group manager service.
• Ignition Key logs record events such as adding and removing ignition keys and using ignition keys to unlock the server.
• Mail logs record mail proxy activities such as PGP Universal Server finding recipient keys, IMAP connections, and the starting and stopping of mail services.
• Postfix logs display events associated with sending mail messages.
• REST Services logs provide information about Single Sign-On for PGP Encryption management Server.
• Update logs provide information about software-update specific actions.
• Verified Directory logs include information about events such as user submission of keys and key-verification email.
• Web Email Protection logs display events such as users logging in and out of the service and messages being sent.

You can also search the log and save a copy of the log as a text file at any time.

For extensive reporting capabilities, see the following article:

385968 - Web Dashboard and Reports for PGP Encryption Server