Uninstalling the TECH179526 pcAnywhere hotfix

Products

• Symantec Products

Issue/Introduction

 

Resolution

The following uninstallation instructions apply to the TECH179526 hotfix for pcAnywhere.

Uninstall via MSI Right-click

1. Click Start > Run. In the Open field, type “services.msc”.
2. Stop the Symantec pcAnywhere Host Service if it is running.
3. Right-click on the PCAnywhere_12.5_Tech179526 MSI file.
4. Select Uninstall and complete the wizard.
5. Navigate to C:\Program Files\Symantec\pcAnywhere

Or for 64-bit systems, navigate to C:\Program Files (x86)\Symantec\pcAnywhere

6. If you are uninstalling the TECH179526 hotfix msi, rename the DLL awhlogon.dll.TECH179526 to awhlogon.dll. If you are uninstalling the TECH179960 hotfix msi, this is done automatically.
7. If applicable, restart the Symantec pcAnywhere Host Service.

Uninstall via the Command Line with the MSI

1. Click Start > Run. In the Open field, type “services.msc”.
2. Stop the Symantec pcAnywhere Host Service if it is running.
3. Open a command prompt and navigate to the folder containing the PCAnywhere_12.5_Tech179526 MSI file.
4. Run the command “msiexec /uninstall PCAnywhere_12.5_Tech179526” and follow the prompts.
5. Navigate to C:\Program Files\Symantec\pcAnywhere

Or for 64-bit systems, navigate to C:\Program Files (x86)\Symantec\pcAnywhere

6. Rename the DLL awhlogon.dll.TECH179526 to awhlogon.dll
7. If applicable, restart the Symantec pcAnywhere Host Service.

Uninstall via the Command Line without the MSI

1. Click Start > Run. In the Open field, type “services.msc”.
2. Stop the Symantec pcAnywhere Host Service if it is running.
3. Open a command prompt and run the command “msiexec /x {851247CB-52CB-4C0C-BEAC-91FEE61FC83C}”
4. Navigate to C:\Program Files\Symantec\pcAnywhere

Or for 64-bit systems, navigate to C:\Program Files (x86)\Symantec\pcAnywhere

5. Rename the DLL awhlogon.dll.TECH179526 to awhlogon.dll
6. If applicable, restart the Symantec pcAnywhere Host Service.

Uninstall via Add/Remove Programs

1. Click Start > Run. In the Open field, type “services.msc”.
2. Stop the Symantec pcAnywhere Host Service if it is running.
3. Navigate to Add/Remove Programs in the Control Panel.
4. Select pcAnywhere Hot Fix TECH129526 and then select Uninstall.
5. After completion rename the DLL awhlogon.dll.TECH179526 to awhlogon.dll
6. Navigate to C:\Program Files\Symantec\pcAnywhere

Or for 64-bit systems, navigate to C:\Program Files (x86)\Symantec\pcAnywhere

7. Rename the DLL awhlogon.dll.TECH179526 to awhlogon.dll
8. If applicable, restart the Symantec pcAnywhere Host Service.