How to configure AD Sync profiles in ServiceDesk 7.1 SP2

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Article ID: 180864

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Products

ServiceDesk

Issue/Introduction

 

Resolution

To configure AD Sync profiles in ServiceDesk 7.1 SP2:

  1. Go to Start menu > All ProgramsSymantecWorkflow DesignerToolsCredentials Manager
  2. Select Active Directory setup and click Add New
  3. Specify the AD connection profile name in the Name field
  4. Specify the domain name in Domain field, username and password to connect to AD
    Note: for pass-through authentication to work properly, please use the short, NetBIOS domain name.
  5. Log in to the portal as Administrator
  6. AD Authentication needs to be enabled to create an AD Sync Profile in the portal: Admin > Portal > Master Settings > Process Manager Active Directory Settings > Active Directory Authentication
  7. Go to AdminActive Directory > Sync Profiles
  8. Click the lightning bolt icon and then Add AD Sync Profile
  9. Specify the AD Sync Profile Name
  10. Select AD connection profile  from the drop-down list - it will display the profile that was created in Credentials Manager
  11. Enter the Email domain name and click Next
  12. Choose preferable Synchronization Option. If Organization Units option is selected it also allows to search required OUs from the whole OU list. Click Next when done.
  13. Review Active Directory Field Mapping and click Next again
  14. Configure full and update sync schedules, click Finish