Article 3848 provides a method for correcting this problem but in some cases this doesn't always work as it should (based on the customer environment) or the customer cannot use the recommended method.How can this problem be resolved then?
If the AeXAgentUtility /resetguid switch cannot be used or doesn't perform as expected, the following Visual Basic script will replace the Altiris Agent GUID directly:
Set WshShell = WScript.CreateObject("WScript.Shell" )
Dim TypeLib, sNewGuid
Set TypeLib = CreateObject("Scriptlet.TypeLib" )
sNewGUID = TypeLib.Guid
Set TypeLib = Nothing
sNewGuid = left(sNewGUID, len(sNewGUID)-2)
' wscript.echo " # Guid Generated " + sNewGuid
WshShell.RegWrite "HKLM\Software\Altiris\Altiris Agent\MachineGuid" ,sNewGuid, "REG_SZ"
WshShell.RegWrite "HKLM\SOFTWARE\Altiris\Client Service\NSMachineGuid" ,sNewGuid, "REG_SZ"
WshShell.RegWrite "HKLM\SOFTWARE\Altiris\eXpress\MachineGuid" ,sNewGuid, "REG_SZ"
WshShell.RegWrite "HKLM\SOFTWARE\Altiris\eXpress\NS Client\MachineGuid" ,sNewGuid, "REG_SZ"
WshShell.RegWrite "HKLM\SOFTWARE\Computing Edge\Notification Server\MachineGuid" ,sNewGuid, "REG_SZ"
Set client=WScript.CreateObject ("Altiris.AeXNSClient" )
sendIfUnchanged = 1
client.SendBasicInventory sendIfUnchanged, ignoreBlockouts
Create a SWD Package that contains this VBS file, and use CScript.exe within its Programs command line to run it. Assign the Package's Task to the Collection containing the duplicated Guids that is provided via the KBA3848 toolkit.