Getting "Page cannot be displayed" when opening reports using links sent by Notification Policies

book

Article ID: 180851

calendar_today

Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Problem
I am getting the Notification Policy e-mails, but when I click on the actual link, I get "Page cannot be displayed." Here is example of the e-mail that I receive:

Info  The information below details the source of this notification and contains a link to the full report.
Click to view the saved report
Server:  Servername.Domain.com
Policy:  Newly Discovered Applications
Report:  Count of Computers with Newly Discovered Applications

http://Servername.Domain.com/Altiris/NS/Admin/Reports/report_summary.aspx?Guid=545409b1-13ae-480f-96ab-946e1bb8cf8c&SavedGuid=e9cf998f-9d82-4d80-8c22-1238963814bb

Environment
Notification Server 6.0.6074 SP3

Cause
The Full Qualified Domain Name used in the report link was not been resolved by DNS. As well, there are cases where the Notification Server was removed from the Domain without the Network Administrator approval.

Resolution
Look at the link sent in the Notification Policy:

http://Servername.Domain.com/Altiris/NS/Admin/Reports/report_summary.aspx?Guid=545409b1-13ae-480f-96ab-946e1bb8cf8c&SavedGuid=e9cf998f-9d82-4d80-8c22-1238963814bb

If it is using the Full Qualified Domain Name (which is fine), try only the server name in the report link and click on it

http://Servername/Altiris/NS/Admin/Reports/report_summary.aspx?Guid=545409b1-13ae-480f-96ab-946e1bb8cf8c&SavedGuid=e9cf998f-9d82-4d80-8c22-1238963814bb

It should open the saved report just fine. You may need to talk with the Network personnel and check if DNS is able to resolve the Full Qualified Domain Name (FQDN).

Another workaround is to modify the Host file (under C:\WINDOWS\System32\Drivers\etc). Try to add the IP address for that Notification Server and then the FQDN. It should open the report without modifying the actual report link in the browser.

Note: Check as well that the Notification Server is still part of the Domain.