What are the Notification Server Services?
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What are the Notification Server Services?

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Article ID: 180850

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Updated On:

Products

IT Management Suite

Issue/Introduction

Question
What are the Notification Server (or SMP Server) Services (usually called Altiris Services)?

Environment

ITMS 7.x, 8.x

Resolution

The following is a list of the different Services associated with Notification Server:

1. Symantec Management Agent (Altiris Agent)
Service Name: Symantec Management Agent.
The Symantec Management Agent is not actually a Notification Server Service but if you have the Altiris Agent installed, you will see it on the Services for your server.
Enables remote management and troubleshooting of the computer by Altiris Notification Server solutions. The path to the executable is: C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
2. Altiris Client Message Dispatcher
Service Name: Altiris Client Message Dispatcher
Provides agent-generated message dispatch services for Altiris Notification Server. It is usually a dependency of the Altiris Service. The path to the executable is:
C:\Program Files\Altiris\Notification Server\Bin\AeXSvc.exe
3. Altiris NS Receiver
Service Name: Altiris NS Receiver
This service redirects NS messages from EvtInbox to the NS queue for processing. The path to the executable is:
C:\Program Files\Altiris\Notification Server\Bin\AeXNSRcvSvc.exe
4. Altiris Service
Service Name: Altiris Service
Provides remoting and background services for Altiris Notification Server. The path to the executable is:
C:\Program Files\Altiris\Notification Server\Bin\AeXSvc.exe

5. Altiris Support Service
Service Name: Altiris Support Service
This service monitors all other primary Altiris Services. It will try to restart them when those are stopped for whatever reason. The path to the executable is:
C:\Program Files\Altiris\Notification Server\Bin\AltirisSupportService.exe

There are Registry keys associated to these Services. You can find them by using regedit from the Run prompt:

  1. Click Start, and then click Run.

  2. In the Open box, type regedit, and then click OK.

  3. Locate, and then click the following registry entry, where <ServiceName> is the name of the service:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<ServiceName>

    For example, if the service is named AexSvc (which in this case it refers to Altiris Service and Altiris Client Message Dispatcher), locate the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AexSvc key.