Configure the Symantec Endpoint Protection 14.x client to include "Core Files" only.

Products

• Endpoint Protection

Issue/Introduction

The "Core Files" configuration modifies the Symantec Endpoint Protection (SEP) client to a base level installation by uninstalling sub features of the client. This configuration is used in troubleshooting to determine if an issue is still present after removal of the SEP client sub features. If the original issue is not present after configuring the SEP client to "Core File" only, then component isolation troubleshooting is used to determine the component(s) of the SEP client where the issue is reproduced. 

 

Component isolation instructions are found in this document: Component Isolation steps for Endpoint Protection and Endpoint Security

Resolution

Note: When testing with this configuration, please ensure that the original SEP client sub features and settings are restored after the "Core Files" only testing is concluded, as this configuration does not provide any protection.

1. Open the "Control Panel" and select "Programs" then "Uninstall a Program".
2. Find "Symantec Endpoint Protection", select that then right-click, then select "Change".
3. Follow the prompts clicking Next until you see the window with the option to "Modify". Select "Modify" and click Next.
   • Example Screenshot below
4. On the "Custom Setup" page, modify the individual component(s) requested by the Support Technician.  Or, if remove all features if you're testing with "Core Files" only.
5. Click Next and finish the installation wizard. 
6. Restart (required) the device and attempt to reproduce the issue.

 

Reference screenshot of "Core Files" only.