How to upload files to an existing case using the MySymantec Support Portal

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Article ID: 180753

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Updated On:

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ServiceDesk

Issue/Introduction

 

Resolution

You can upload files related to your case through the MySymantec portal. To do so follow these steps:

  1. Log in to the MySymantec portal at http://mysymantec.symantec.com
  2. Click Support.
  3. Click My Cases - you should see a list of your cases.
    You may be prompted to validate your account and email address. Follow the instructions to complete the account activations if they appear.
  4. Click on the case that you want to attach files to.
    Note that files must be less than 25 MB in total size.
  5. Click Add Case Files.
  6. Browse to and select the file(s) you want to upload.
  7. Click Submit.
    You should see "Add File(s) Success"