How to upload files to an existing case using the MySymantec Support Portal
Article ID: 180753
You can upload files related to your case through the MySymantec portal. To do so follow these steps:
- Log in to the MySymantec portal at http://mysymantec.symantec.com
- Click Support.
- Click My Cases - you should see a list of your cases.
You may be prompted to validate your account and email address. Follow the instructions to complete the account activations if they appear.
- Click on the case that you want to attach files to.
Note that files must be less than 25 MB in total size.
- Click Add Case Files.
- Browse to and select the file(s) you want to upload.
- Click Submit.
You should see "Add File(s) Success"