Attention Customers of Symantec Endpoint Protection Small Business Edition (SEP SBE) and Symantec Endpoint Protection Cloud (SEP Cloud)
These products will be discontinued on November 2, 2020. On this date, the product will stop protecting the endpoints, and access to the console no longer will be available. We recommend that customers migrate to Symantec Endpoint Security Enterprise.
For more information, see Transitioning to Symantec Endpoint Security Enterprise Guide.
The following instructions describe how to install a Symantec Endpoint Protection (SEP) install package using the Altiris Symantec Endpoint Protection Integration Component (SEPIC) in the Symantec Management Platform.
Note: While the package can be deployed using other methods, such as through Software Delivery (SWD), the only official method of doing so is directly through SEPIC. If issues occur when using alternate methods, Symantec strongly recommends using the recommended method of using a SEPIC package instead.
Troubleshooting the SEP install
If during the install, the SEP package fails to install, this is likely not caused by SEPIC. SEPIC, through the Task Server, sends the package to the client. At the time of install, the Setup.exe (SEP install file created by the SEPM Server) attempts to install. If this fails, try running this manually outside of being deployed by SEPIC. If manual installation also fails, the customer would next want to contact the Symantec Endpoint Protection technical support team for help with SEP, as SEPIC is not part of the SEP install process. If, however, the Setup.exe installs successfully, then there may be an issue with the deployment; continue troubleshooting SEPIC.
Deployment of Symantec Endpoint Protection install file to clients using Symantec Endpoint Protection Integration Component fails to work
Error "Failed to create Symantec Endpoint Protection Client Package(s)" occurs when trying to create a Symantec Endpoint Protection Integration Component package
Error "Failed to delete Symantec Endpoint Protection Client Package(s)" occurs when trying to delete a Symantec Endpoint Protection Integration Component package