What data is needed to troubleshoot a possible rules issue in Patch Management?
ITMS 8.x
Patch Management 8.x
This is the data required to review and isolate any targeting discrepancies in the rule logic for Patch Management Solution 8.x.
Note: This data must be gathered from a current PMImport to be effective. If your cycle includes running the PMImport infrequently, we will ask you to run through this KB when you next run your PMImport and have verified there is still an issue. As is common in such situations, your issue may have been corrected since your last PMImport. To see what the latest version release is, see the article:
List of 8.x Windows PMImport Release Dates
If configurations and communications are in order; work through the following:
1. Confirm the current PMImport version on the Console > Home > Patch Management > Windows > MetaData Import;
2. See the Ivanti article for the Patch Content Troubleshooting Tool , and follow all steps in that article except for uploading the results to Ivanti.
3. After the trace completes, zip up the "SendToSupport" folder and upload that to your support case on the Broadcom support portal (please do NOT upload WindowsPatchData.zip - this file is just the patch data, not information about your machine).