RequestPolicies failed: Unexpected response from URL

Products

• Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Problem
After installing the altiris agent on a computer, the following error message is seen in the agent's log:

RequestPolicies failed: Unexpected response from URL http://nshostname/ALTIRIS/NS/GetClientPolicies.aspx?xml=

The next few messages in the agent log are:

Computer not known to server, sending basic inventory
Basic inventory update has been sent

This repeats every 15 minutes.

Environment
NS 6 SP3+

Cause

At some point in the past, the computer's asset on the NS had been set to "Retired"

Resolution

1. Find the computer record in the NS
2. Right-click on the computer record, and select Set Asset Status > Active
3. Finally, either wait for the problem agent to check-in within the next 15 minutes or force the agent to check in.

If the record is hard to locate, get the GUID from the Agent Details page on the problem computer Use the following URL to open the Resource Manager replacing NSHOST and GUID to match your environment:   http://NSHOST/Altiris/Resource/ResourceManagerConsole.aspx?ItemGuid=GUID Use the "right click icon" to set the status to Active as depicted below: