After installing the altiris agent on a computer, the following error message is seen in the agent's log:RequestPolicies failed: Unexpected response from URL http://nshostname/ALTIRIS/NS/GetClientPolicies.aspx?xml=
The next few messages in the agent log are:
Computer not known to server, sending basic inventory
Basic inventory update has been sent
This repeats every 15 minutes.
NS 6 SP3+
At some point in the past, the computer's asset on the NS had been set to "Retired"
- Find the computer record in the NS
- Right-click on the computer record, and select Set Asset Status > Active
- Finally, either wait for the problem agent to check-in within the next 15 minutes or force the agent to check in.