Capture Notification Server Events for Troubleshooting Purposes

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Article ID: 180434

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Question

How can I copy sent Notification Server Events (NSEs) into a separate folder on the Symantec Management Agent?

Answer

  1. Create a folder on the managed client computer and copy the file path.
  2. Open registry editor and browse to the following location: HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Transport
  3. Right-click the "Capture Events Folder" (highlighted in yellow below) and choose modify. An "Edit String" dialog box appears.
  4. Paste the location you created in step 1 into the value data field for this "Capture Events Folder" registry (highlighted in orange below).
  5. Click "OK" to save the change.

  1. This setting will copy all events sent to the Notification Server. If for any reason the Agent cannot access its server the NS Events are left in the queue (path specified in the registry string [HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Transport\Queue Path].  The Notification Server Agent doesn't need to be restarted for this setting to take effect.
  2. After your testing is done, remove the path from the "Capture Events Folder".

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