How to find Symantec Installation logs and Symantec Management Platform logs

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Article ID: 180418

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

The installation logs and server logs are all stored in the "Logs" folder.  This folder can be found in the following directories:

  • SMP 7.0: <InstallDirectory>\Program Files\Altiris\Notification Server\Logs
  • SMP 7.x: <InstallDirectory>\ProgramData\Symantec\SMP\Logs (ProgramData is hidden by default.  In the "View" options, ensure "Show hidden files, folders and drives" is selected"
  • SMP 8.x: <InstallDirectory>\ProgramData\Symantec\SMP\Logs (ProgramData is hidden by default.  In the "View" options, ensure "Show hidden files, folders and drives" is selected"