Repairing Patch Management Solution 8.x
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Repairing Patch Management Solution 8.x

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Article ID: 180404

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Updated On:

Products

Patch Management Solution IT Management Suite

Issue/Introduction

What is the process for repairing Patch Management 8.x?

Environment

Patch Management 8.x

Resolution

Note:
Repairing Patch Management Solution shouldn't be the first step to attempt without understanding the actual issue that you are trying to solve. 

In case it is really needed, this is the recommended way (using SIM (Symantec Installation Manager) to repair Patch Management Solution:

  1. Go to Start > Symantec > Symantec Installation Manager.
    • Click on "Repair installed products"
    • Click on "Reconfigure installed products" and then "Next"
    • Check the box for 'Altiris Patch Management Solution' and click on 'Next' button.


    • Click on "Configure". This process will trigger the MSI and Config file repair process.

      Note:
      If for some reason you can't launch SIM, you can still use the command prompt and run a reconfigure for the related config files:
      Open CMD 
      • Set the prompt for the installed drive - default: C:\ (Ensure the installed drive matches the environment)
      • Input these configuration commands, following the path in CMD outlined here, and run them one by one to reconfigure the product to the database (Ensure the installed drive matches the environment):
          • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Core\Config\PatchManagementCore.config"
          • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Linux\Config\PatchManagementLinux.config"
          • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Mac\Config\PatchManagementMac.config"
          • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Windows\Config\PatchManagement.config"

Additional processes to run when the environment has any Patch-related pointfixes. Find the related pointfixes files (usually under an extracted folder called something like "Patch_8_x_x_PF_vx_daymonthyear") and run pfinstaller2.exe as administrator.

 

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