Installing Package Service in ITMS 8.x
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Installing Package Service in ITMS 8.x

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Article ID: 180398

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Updated On:

Products

IT Management Suite

Issue/Introduction

What is required when installing Package Services?

Environment

ITMS 8.x

Resolution

While adding the Package Service in the SMP Console, it will also show you what we are expecting to have setup (if you right-click on Package Service>View Prerequisites for Site Service):



  • Computer managed
  • Local
  • Asset status is active
  • Agent version supported
  • Operating system supported
  • Service not installed
  • HTTP Server installed (In order for packages to be via HTTP/HTTPS, then the IIS must be installed)

Package Server is unable to host its packages within IIS 7 unless the IIS 6.0 Compatibility Tools are installed as part of the Web Service role configuration.
There are a few other services that need to be enabled for Package server to fully function, they are outlined below.

1.  Log in as the in-built Administrator account first
2.  Go to Start > Administrative Tools > Server Manager
3.  Select ‘Web Server (IIS)’ in the left hand tree
4.  Inside the right hand pane click the link ‘Add Role Services’
5.  Select Application Development  and make sure ASP is checked.
6.  Select Security and ensure that Windows Authentication is checked.
7.  Select Management tools > IIS 6 Management Compatibility (all sub folders checked)
8.  Click the ‘Install’ button inside the popup dialog

Note: if you need to browse to the package directory, add the "Directory Browsing" option under Web Server>Common HTTP features.

What Happens after enabling Package Service?

At this point the computer is on-track to become a Package server and to be setup to run Package on some client computers. These steps will all occur in due time, but each step can be done more quickly if necessary. Here are the basic steps.

  • NS runs resource membership update
    • Now the data on the Site Management screen is reflected in the corresponding computer filters and policies

  • Agent on this computer checks in for new policies
    • Now this computer knows it should become a Package server

  • The agent runs the process to install the Site Server and Package Services components.
    • Now the computer has installed the necessary software

  • Agent on the computer sends basic inventory to the NS
    • Now the NS knows that this computer is operating as a Package server

  • Agent on this new packager server checks in for new policies
    • Now Package Server knows what packages it should download

  • Package Server download packages, as time permits
    • Now package server has the packages

  • Later, when an agent on a managed computer requires a package
    • The Agent asks NS where to download the package
    • NS responds with name of local package server
    • Now agent know where to download the package

  • Agent downloads the package from package server

Additional Information

KB 180399 "Installing Task Server"

KB 164960 "Package Server only publishes UNC codebases even when IIS is installed, if Required IIS Features are missing"