Installing Package Service in ITMS 8.x
Article ID: 180398
Updated On:
Products
Issue/Introduction
What is required when installing Package Services?
Environment
ITMS 8.x
Resolution
While adding the 'Package Service' in the SMP Console, it will also show you what we are expecting to have setup (if you right-click on Package Service>View Prerequisites for Site Service):
- Computer managed
- Local
- Asset status is active
- Agent version supported
- Operating system supported
- Service not installed
- HTTP Server installed (In order for packages to be via HTTP/HTTPS, then the IIS must be installed)
The Package Server is unable to host its packages within IIS 7 unless the IIS 6.0 Compatibility Tools are installed as part of the Web Service role configuration.
There are also a few other services that need to be enabled for Package Server to fully function, these are outlined below:
- Log in as the built-in Administrator account first
- Go to Start > Administrative Tools > Server Manager
- Select ‘Web Server (IIS)’ in the left hand tree
- Inside the right hand pane click the link ‘Add Role Services’
- Select Application Development and make sure ASP is checked.
- Select Security and ensure that Windows Authentication is checked.
- Select Management tools > IIS 6 Management Compatibility (all sub folders checked)
- Click the ‘Install’ button inside the popup dialog
Note: if you need to browse to the package directory, add the "Directory Browsing" option under Web Server>Common HTTP features.
What Happens after enabling Package Service?
At this point the computer is on-track to become a Package Server and to be setup to run packages on some client computers. These steps will all occur in due time, but each step can be done more quickly if necessary. Here are the basic steps.
- Notification Server (NS) runs Resource Membership Update
- Now the data on the Site Management screen is reflected in the corresponding computer filters and policies
- Now the data on the Site Management screen is reflected in the corresponding computer filters and policies
- Sym Agent on this computer runs Update Configuration to check in for new policies
- Now this computer knows it should become a Package server
- Now this computer knows it should become a Package server
- The Sym Agent runs the process to install the Site Server and Package Services components.
- Now the computer has installed the necessary software
- Now the computer has installed the necessary software
- Sym Agent on the computer sends Basic Inventory to the NS
- Now the NS knows that this computer is operating as a Package server
- Now the NS knows that this computer is operating as a Package server
- Sym Agent on this new Package Server runs Update Configuration to check in for new policies
- Now Package Server knows what packages it should download
- Now Package Server knows what packages it should download
- Package Server downloads packages, as time permits
- Now Package Server has the packages
- Now Package Server has the packages
- Later, when a Sym Agent on a managed computer requires a package
- The Sym Agent asks the NS where to download the package from
- NS responds with the name of a local Package Server
- Now the Sym Agent knows where to download the package from
- Sym Agent downloads the package from the Package Server
Additional Information
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