How to enable a Full Dump creation for the Symantec Management Agent 7.x

book

Article ID: 180366

calendar_today

Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

For troubleshooting issues with the Symantec Management Agent, there is a new functionality that should allow the creation of a mini-dump in the event of an unhandled exception on the Symantec Management Agent.

In order to enable this functionality with the Symantec Management Agent 7.1 version, please do the following:

1. Under [HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Diagnostics], create the following regkeys as DWORD (if not present already):
      a) "enableDumpCreation" and set it to 1   (this is the default key already present)
      b) "miniDumpType" and set it to 2


Dumps are saved in different locations. Depending on the Windows version and the Altiris agent version

  • C:\ProgramData\Symantec\Symantec Agent\CrashDumps\
  • C:\users\public\public documents\altiris\altiris agent 
  • C:\Documents and Settings\All Users\Documents\Altiris\Altiris Agent

This functionality is also available for the Symantec Management Agent starting with SMP 7.0 MR4 release.