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What is the best way to cleanly uninstall the Symantec Management Agent to leave no remnants (or the bare minimum) behind?

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Article ID: 180365

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

The following method has been shown by our Quality Assurance teams and in a few customer environments to be the best "sure fire" way to cleanly uninstall the Symantec Management Agent.

  1. Run the following 2 commands. It should be noted that some time needs to be given between the commands, depending on how you are scripting it:
    • Aexagentutil.exe /uninstallagents
    • Aexnsagent.exe /uninstall
  2. Both executables are located, by default at: C:\Program Files\Altiris\Altiris Agent\
  3. After these commands completely run (Usually take 2-3 minutes), make sure the folder Altiris Agent (Program Files\Altiris\Altiris Agent\) is deleted. If not, delete it manually.
  4. Then delete the following registry keys if still present: 
    • HKEY_LOCAL_MACHINE > SOFTWARE > Altiris > Altiris Agent