What is the best way to cleanly uninstall the Symantec Management Agent?
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What is the best way to cleanly uninstall the Symantec Management Agent?

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Article ID: 180365

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Updated On:

Products

IT Management Suite Client Management Suite Server Management Suite

Issue/Introduction

 What is the best way to cleanly uninstall the Symantec Management Agent to leave no remnants (or the bare minimum) behind?

Environment

ITMS 8.x

Resolution

The following method has been shown by our Quality Assurance teams and in a few customer environments to be the best way to cleanly uninstall the Symantec Management Agent.

  1. Run the following 2 commands. 
    • AeXAgentUtil.exe /uninstallagents
    • AeXAgentUtil.exe /uninstall
      • Default location is: C:\Program Files\Altiris\Altiris Agent\
      • NOTE: Some time needs to be given between these commands if being scripted:
  2. After these commands completely run (Usually take 2-3 minutes), make sure the Altiris Agent folder (..\Program Files\Altiris\Altiris Agent\) is deleted. If not, delete it manually.
    • Delete the following registry key if present:
      • HKEY_LOCAL_MACHINE > SOFTWARE > Altiris > Altiris Agent 
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