How do I manually remove licenses without the license removal tool?
Note: In general, the purpose of this article is to guide a user through uninstalling a license for a product that is not working correctly, where the license is suspected to be the issue, and then re-installing the license. The process for this is to uninstall the license of the product in question. There may be more the one license for the specific product. If so, remove any "duplicate" licenses found. Then, re-install the license. This should refresh the license certificate and its count and when it expires successfully.
Warning: Before removing any Altiris license, if the license is to be re-installed, first ensure that the license file is available. If you are unsure where this is, as it could be anywhere on the server or elsewhere (for example, C:\Licenses or the desktop), you may need to contact your Sales Representative or Symantec Licensing to obtain a replacement license file.
For Notification Server 6, to manually remove the licenses, follow these steps:
After deleting the license certificates, go to the Altiris Console's Licensing page (Altiris Console > Configuration > Licensing). In the License Status tab, click the Refresh button. The licenses will be removed from the page.
If you remove all license certificates in this window, it will remove all licensing from the Notification Server similar to the way the license removal tool did. If you do not need to remove everything, you can find a specific license that will need to be removed by opening each license certificate and viewing the details (see step 9, bullet 3, above).
Note: When the licenses have been removed from the Microsoft Certificate Store, you will need to refresh the licensing page within the Notification Server for the results to show.
For Symantec Management Platform 7, to manually remove the licenses, follow these steps:
Reapplying Altiris Licenses:
For Notification Server 6, after removing the licenses, to reapply them do the following:
After applying the license certificates, go to the Altiris Console's Licensing page (Altiris Console > Configuration > Licensing).
In the License Status tab, click Refresh. (The 'Refresh' button will run the Scheduled Task that will update the LicenseInUse table and refresh that table).
The licenses will be displayed on the page.
For Symantec Management Platform 7, after removing the licenses, to reapply them do the following: