How to Add or Change Named Technical Contacts

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Article ID: 180320

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Updated On:

Products

Symantec Products

Issue/Introduction

 You are a Broadcom customer with Support account and want to update your list of contacts for support cases.

Resolution

Broadcom customers with active support / maintenance contracts must identify Named Technical Contacts (also known as; “named caller”, “designated caller” or “technical contact”) that will engage with Broadcom Technical Support. A Technical Contact will represent your organization by working with Broadcom Technical Support.   It is important that Technical Contact(s) information is current and accurate as this ensures the ability for an active Maintenance/Support Customer to open a Technical Support case when contacting Broadcom Support for CA Software products. This document outlines the steps to change Technical Contact(s) information.

Adding or Changing Technical Contact(s)

Technical Contacts (Designated Callers) enrollment or changes can be requested via the Broadcom Support Portal here.

For instructions on how to register a new Basic Account click here.

To Upgrade a Basic User Account to Enterprise, and register as a Technical Contact click here.

For Advanced Support agreements: Customer may designate up to six (6) Designated Contacts to interact with Customer’s assigned DSE (Designated Support Engineer).
Please note: The DSE does not have the authority to add Broadcom portal contacts.

 

Relevant information needed, related to your CA products and Services, your company and the designated technical contact:

  • Product Name
  • Site ID
  • Company Name
  • Address
  • First Name and Last Name
  • Email address
  • Preferred language

If the contact being provided is intended to replace an existing contact, please specify the party to be replaced.