Symantec customers with active support / maintenance contracts must identify Named Technical Contacts (also known as; “named caller”, “designated caller” or “technical contact”) that will engage with Symantec Technical Support. A Technical Contact will represent your organization by working with Symantec Technical Support. It is important that Technical Contact(s) information is current and accurate as this ensures the ability for an active Maintenance/Support Customer to open a Technical Support case when contacting Symantec Enterprise Support for Symantec products. This document outlines the steps to change Technical Contact(s) information.
Technical Contacts (Designated Callers) changes should be submitted via email to:
Please email the relevant information related to your Symantec products and Services:
Please also provide relevant information related to your company and the designated technical contact:
If the contact being provided is intended to replace an existing contact, please specify the party to be replaced.