A device's serial number is no longer collected by default in Network Discovery 7.0. How can I inventory, and report on, a network device's serial number in the Symantec Management Platform?
Multiple steps must be followed in order to gather inventory on a device's serial number, asset tag, service tag, or any other desired SNMP value available on that resource. The following steps are guidelines which use Dell's service tag as the example:
Once the network devices have been properly discovered, identified, and exist in the CMDB, Agentless Inventory may now be run against them to collect custom SNMP inventory data.
SELECT id.[Display Name], id.[DNS HostName], id.[Base MAC Address],
id.[Base IP Address], st.[ServiceTag] FROM Inv_Device_Identification id
INNER JOIN Inv_SNMP_Dell_Service_Tag st
ON id.[_ResourceGuid] = st.[_ResourceGuid]
ORDER BY id.[Display Name]