View PGP Desktop Logs - PGP Desktop for Mac

Products

• Symantec Products

Issue/Introduction

 

Resolution

This article describes how to view the logs in PGP Desktop for Mac.

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Viewing the PGP Log assists in troubleshooting a variety of PGP Desktop features including PGP Messaging and PGP Whole Disk Encryption.

To view the PGP log

1. Do one of the following:

• Click the PGP Desktop icon in the Menu Bar and select Show Log from the menu. The PGP Log is displayed.
  
  
• Open PGP Desktop and select Windows > PGP Log. The PGP Log is displayed.

2. The following options are available when viewing the PGP log.

• Logging level: You can select the logging level by clicking the arrow for Logging level to select the minimum information level of log entries you want to view: Info or Verbose.
  
  
• Find: Click Find to search the entries in the PGP Log. Enter the search terms and click Next.
  
  
• Click Save to save a copy of the entries in the log. Specify a file name, location, and format (the default is a plain text file) for the log file, then click Save.

3. Click the red circle in the upper left corner of the screen to close the PGP Log window.