HOW TO: Remove PGP Desktop 8.x Plug-in for Outlook 2007

Products

• Symantec Products

Issue/Introduction

 

Resolution

This article details the steps to remove the PGP Desktop 8.x plug-in when using Outlook 2007. Outlook 2007 is supported in PGP Desktop 9.6 and above.

When using Outlook 2007 on a system which has had PGP Desktop 8.x previously installed, it may be necessary to remove the PGP Mail plug-in from Outlook. You may receive a message similar to the following in Outlook: PGP Plugin cannot be loaded...

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When PGP Desktop 8.x is installed, a PGP Mail plug-in is added to your Outlook toolbar. This plug-in allows the convenience of clicking a button to encrypt, decrypt, and sign your email messages.

To remove the PGP Desktop 8.x plugin:

1. Open Outlook.
2. Click Trust Center from the Toolsmenu.
3. Click Add-ins.
4. Below the Add-ins window, click the drop-down arrow next to Manage: and select Exchange Client Extensions.
5. Click the Go button. The installed Add-ins are displayed.
6. If there is an pgpExch.dll entry, remove the checkmark and click OK.
7. Restart Outlook.