NOTE: This tool has no effect on the functionality of SMSMSE. This tool has no effect on mail delivery.
Perform the following steps:
Gather Virus Definition Files
By default virus definition files are not copied as they can use a significant amount of disk space. If you wish to gather the virus definition files in addition to the standard diagnostic data use the script GetDiagnosticsVirusDefs.bat.
Upload of Getdiagnostics Files to FileShare
Browse to https://fileshare.symantec.com/
Login with the following information:
Username: <obtain from Symantec Technician>
Password: <obtain from Symantec Technician>
Upload the data.
How to Configure the Tool to Write files to a Drive other than C
1. Open the file GetDiagnostics.bat in an editor.
2. Add the following to the end of the line:
For example the following would be a line that writes the output to the D drive:
%myPath% getDiagnostics.vbs /ftp:true /outDir:D:
Errors Seen When Running GetDiagnostics
1. Right click on the file reg.exe and select Properties.
2. Click the Unblock button.
3. Click the Apply button and close the Properties dialog box.
4. Perform steps 1-3 for the file zip.exe.
The getDiagnostics tool is a vbs script that is run from the command line or by a batch file included with the tool. The getDiagnostics tool also includes a zip tool and a copy of reg.exe for registry infomation. The getDiagnostics tool is run from the command line or from a batch file and does the following:
Capturing Log Files from %TEMP% directory (this is where installer log files end up)
Capturing Log files from CMAF directory
Capturing License Information
Capturing Process Information
Capturing WinMSD information
Capturing IIS metabase Information
Capturing Registry Information
Capturing Windows Event Logs
Copying Performance Logs
Copy Virus Definition files
Get Windows 2008 server roles and features
Get Exchange roles on Windows 2008
Copy files from SMSMSE Server directory (including spam rules, logs, configuration information)
Get information on disk usage
Copy Liveupdate configuration and log file.
Get group membership for SMSMSE Admins and SMSMSE Viewers
Get file system permissions on SMSMSE and CMAF installation directories
Get service status
Get running process information