How to manually install the pcAnywhere Solution agent on a Macintosh

Products

• Symantec Products

Issue/Introduction

 

Resolution

pcAnywhere Solution does have a plugin for Macs.  This is a host only install. QuickConnect (the ability to remote from) is not available for Mac with the solution.

Here are instructions for manually installing on a Mac: 

Enable the root user:

1. From the Apple menu choose System Preferences....
2. From the View menu choose Accounts.
3. Click on the lock and authenticate with an administrator account.
4. Click Login Options....
5. Click the "Edit..." or "Join..." button at the bottom right.
6. Click the "Open Directory Utility..." button.
7. Click the lock in the Directory Utility window.
8. Enter an administrator account name and password, then click OK.
9. Choose Enable Root User from the Edit menu.
10. Enter the root password you wish to use in both the Password and Verify fields, then click OK.
11. If you are logged in, choose Log Out from the Apple menu.
12. If you are logging in from a list of usernames with pictures, click Other.
13. In the Name field, type: root
14. In the Password field, type the password you defined in the steps above.

Copy and execute the installation/host

1. Copy the files from the server to your machine.  You will want the entire folder NSCap\bin\Win32\X86\pcAMacAgent
2. Open Terminal and change the folder to where you have the folders stored using the 'cd' command
   
3. Run “sh Rollout_mac.sh –install”
4. Ensure your agent has sent an inventory and has the pcA settings specific to your environment
5. If your host doesn't start automatically:
   • Open Terminal and change the folder to MacHD\opt\altiris\notification\SymantecpcAPlugin\bin
     
   • Run 'thinhost' to start the host