Enabling debug logging for the Package Server agent

Products

• IT Management Suite

Issue/Introduction

How do you enable debug logging for the Package Server agent?

Environment

ITMS 8.x

Resolution

1. Open the registry on the local Package Server using regedit and navigate to the following location:
   HKLM\Software\Altiris\Altiris Agent\Package Server
   
   Create a new DWord entry called ‘DEBUG’ (without any quotes and all upper cases).  It does not matter what the data value is set to, just that the key exists.  Leaving the default data value of 0 is sufficient to actually start logging in entries in the agent logs. 
2. Restart Symantec Management Agent service
3. Tthe agent.log files will begin to log package server debug events.

In order to disable this debug mode, you will need to delete the actual registry key and restart the Symantec Management Agent service.

 

NOTE: After making this modification the logs will show Sev 1 for all the Package Server logging events that are placed in the log file. The SOURCE is shown as "DEBUG". These are simply Package Server logging messages and do not necessarily denote a Sev 1 error.