|This article relates to a legacy tool. For details on using SymHelp, the currently-recommended tool, please see How to collect data for a Symantec Support case using Symantec Help (SymHelp)|
To generate troubleshooting data for Symantec Technical Support, please follow the steps below to run the SEP Support Tool:
- Open the utility, and accept the license agreement.
- Place a check mark next to each category that is relevant to your issue, and then click Next.
- After the utility has finished collecting data, click Collect full data for support
- This data is saved by default to the root of drive C,with a filename in the following format :
Note: The report file has an expected size that ranges from 1 MB to 10 MB.
If the report file is over 10 MB, please speak with your technical support agent for an alternative method of submitting the file,