How to gather 8.x Inventory Troubleshooting details from a Unix, Linux or Macintosh client

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Article ID: 179945

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Updated On:

Products

Inventory Solution for Unix/Linux Inventory Solution for Mac

Issue/Introduction

 

Resolution

At times, it may be necessary to determine what commands were executed and what data was gathered by Inventory Solution on a Unix, Linux or Macintosh client. To collect this information from a Unix, Linux or Macintosh (ULM) machine, please do the following:
  1. 1.On the client side insert the following line at the end of the /opt/altiris/notification/nsagent/bin/aex-env file. The “cache”, or output directory & filename, can be modified as desired.
    AEX_LAUNCHER_HOST="sys://localhost?mode=sys&cache=/tmp/cache.out"
    export AEX_LAUNCHER_HOST
  2. Restart agent using the command:
    aex-helper agent restart
  3. Run an appropriate inventory task from NS.
  4. Review the cache/output file. It will be in xml format and contain the command executed and the data returned by the command. If requested, send the output file to Symantec technical support.
Note: Also, review (return) the /opt/altiris/notification/inventory/var/log/<datetime>.log file with the date corresponding to the execution of this inventory task.