When some or all of the expected Inventory information is not in the Resource Manager for a specific client computer, clearing the client Inventory data from problematic machine is suggested.
Run a Full Inventory task and capture the gathered information to determine exactly what information is collected and whether the Inventory task works as expected. If it does not work, clearing the inventory will allow for detailed information on what data is collected and sent to Notification Server.
Capturing NSE manually will allow for review the collected information and 'resend' to Notification Server by dropping these into queue folders for reprocessing to look for any errors at that stage.
Please follow these steps on a problematic client machine:
If the Inventory data is still NOT there in the Resource Manager, the next steps are to:
- Review the NSE files to see if the information was collected from the client computer.
- Drop the captured NSE files to the EvtQFast folder on the Notification Server and watch logs for any errors.