How Does Servicedesk Licensing Consume Licenses

Products

• ServiceDesk

Issue/Introduction

 

Resolution

 

Licensing is tracked in Servicedesk based on the combination of USERID/IP Address.  Once a given combination of USERID/IP Address opens a process view page (any Incident, Change, or Problem Management  page – not reports), that user can open, on that machine, as many process view pages as he/she wants.  The moment he/she logs into a second machine and opens and process view pages, a second Servicedesk license is consumed. 

 

Please note that this is for Servicedesk only.  Workflow no longer requires any licenses.