How Does Servicedesk Licensing Consume Licenses

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Article ID: 179915

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Updated On:

Products

ServiceDesk

Issue/Introduction

 

Resolution

 

Licensing is tracked in Servicedesk based on the combination of USERID/IP Address.  Once a given combination of USERID/IP Address opens a process view page (any Incident, Change, or Problem Management  page – not reports), that user can open, on that machine, as many process view pages as he/she wants.  The moment he/she logs into a second machine and opens and process view pages, a second Servicedesk license is consumed. 
 
Please note that this is for Servicedesk only.  Workflow no longer requires any licenses.