Performing basic troubleshooting for a Workflow project
Article ID: 179886
Updated On:
Products
Issue/Introduction
This article provides guidance on how to perform basic troubleshooting for your Workflow project that is failing to work.
Environment
ITMS 8.x
Workflow Solution 8.x
Cause
Most issues that occur in a Workflow project are due to logic or programming problems that the user has inadvertently added, not to defects in the actual Workflow product itself.
Resolution
There are several troubleshooting techniques that can be performed to help isolate where such issues are occurring at including using the Debug mode.
By running the project in Debug mode, the flow of the workflow can be monitored to see if it is executing as expected. (The directional arrows during the debug execution.) Afterwards, the execution log can be checked to see:
- highlight components for pop-up too
- component guide
- product guide
- workflow swat
- connect
- narrow down to steps or component that has the issue
- ensure upgraded
- exceptions output to a log, use create log entry to track this
- check service ID
- Help info, component KB
Note: Broadcom Technical Support generally only provides "break-fix" technical assistance for the out-of-box Workflow product. For example, a specific component does not appear to be working as expected. This level of service does not include project programming, implementation, or troubleshooting assistance.
For more of this type of technical assistance please refer to KB article How to contact Symantec Professional Services for consulting and training
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