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How to manually remove the Altiris Agent when it is not installed in its own directory
Article ID: 179875
Updated On:
Products
Management Platform (Formerly known as Notification Server)
Issue/Introduction
Resolution
Question
How can I remove the Altiris Agent when it has not been installed to its own subdirectory? For example, the Altiris Agent has been installed to C:\Program Files. Running the Altiris Agent uninstall policy (or even using aexagentutil.exe /clean) will cause all files and subdirectories in C:\Program Files to be removed, damaging the operating system. See article 152211 "Caution using the AeXAgentUtil /clean", which relates to this issue.
Answer
The following steps will help you to manually remove the Altiris Agent. Use extreme caution, as the potential exists to damage your operating system.
- Manually stop the Altiris Agent service on the computer.
- Run Microsoft’s MSIZAP utility to remove the installation from the computer.
- Manually delete the Altiris Agent-related files from the computer.
- Manually delete Altiris Agent-related entries from the computer’s registry.
If necessary, you can reinstall the Altiris Agent to an appropriate directory.
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