Error "No package could be found for the selected agent installation policy" when attempting to push out the Software Management Solution Plug-in

Products

• Software Management Solution
• Client Management Suite
• IT Management Suite

Issue/Introduction

Unable to push out the Software Management Solution Agent for Windows Plug-in.

When you try to open the policy it throws an error stating:

"No package could be found for the selected agent installation policy."

Environment

ITMS 8.x

Cause

Unknown corruption with the installation.

Resolution

Verify that the agent install packages exist in Manage > All Resources > Packages > Software Packages.  Searching for "Software Management" should list 3 packages: 32bit, 64bit, and Mac.

•   If the packages do not exist, perform a repair of Software Management Solution through the Symantec Installation Manager (SIM).  If this does not resolve the issue, contact Symantec Support so functional install files can be obtained.
•   If the packages do exist, perform a reconfigure using SIM