Error "No package could be found for the selected agent installation policy" when attempting to push out the Software Management Solution Plug-in

Products

• Software Management Solution
• Client Management Suite
• IT Management Suite

Issue/Introduction

Unable to push out the Software Management Solution Agent for Windows Plug-in.

When you try to open the policy it throws an error stating:

"No package could be found for the selected agent installation policy."

Environment

ITMS 8.5 and 8.6

Cause

Unknown corruption with the installation.

Resolution

Verify that the agent install packages exist in Manage > All Resources > Packages > Software Packages.  Searching for "Software Management" should list 3 packages: 32bit, 64bit, and Mac.

•   If the packages do not exist, perform a repair of Software Management Solution through the Symantec Installation Manager (SIM).  If this does not resolve the issue, contact Symantec Support so functional install files can be obtained.
•   If the packages do exist, perform a reconfigure using SIM

Note: Paths listed are for a default installation.  These paths will change if SMP is installed in a nonstandard location.